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Old Jan 31, 2007, 07:32 AM // 07:32   #21
Lion's Arch Merchant
 
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Quote:
Originally Posted by Apok Omen
We tell them that Necromancer Hexes and energy management is over-powered, yet they end up buffing the normal Necromancer hexes and only make slight nerfs to really over-powered Spells ( i.e. Reaper's Mark-only nerfing the energy gain by 1..2 ...)

The community posts why certain builds are imbalanced yet no change is made( yes, I am mentioning Steady Stance>Desperation/Drunken Blow>FearMe and Bone Minions>Jagged Bones>Death Nova recipes)
Instead of relying on "nerfs" to be able to kill something, u can acutely counter these builds very easily.

Jaged bones:
kill the minions with a grenth derv with banishing strike
Distract jagged bones with a ranger
Diversion on the jagged bones (but hey, who takes mesmers if u can take a other elementelist!)

Steady stance:
Fear me = shout, so bring vocal minority and some other anti-warrior hex so they have a hard time building adrena
Earth ele with ward against melee
Bring a trapper so u can put blind on them
Steady stance = stance (dheuuuh). Bring wild throw, wild blow (grenth with wild blow are very common), wild strike,...
If u manage to end their stances they will knock them selves down, I know a certain ranger sprit that causes bleeding when u get KD (brambles?)

Last edited by ayame ftw; Jan 31, 2007 at 07:36 AM // 07:36..
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Old Jan 31, 2007, 07:58 AM // 07:58   #22
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Quote:
Originally Posted by ayame ftw
Instead of relying on "nerfs" to be able to kill something, u can acutely counter these builds very easily.

Jaged bones:
kill the minions with a grenth derv with banishing strike
Distract jagged bones with a ranger
Diversion on the jagged bones (but hey, who takes mesmers if u can take a other elementelist!)

Steady stance:
Fear me = shout, so bring vocal minority and some other anti-warrior hex so they have a hard time building adrena
Earth ele with ward against melee
Bring a trapper so u can put blind on them
Steady stance = stance (dheuuuh). Bring wild throw, wild blow (grenth with wild blow are very common), wild strike,...
If u manage to end their stances they will knock them selves down, I know a certain ranger sprit that causes bleeding when u get KD (brambles?)
Congratulations, if anyone from Anet is reading this the above is a perfect example of why 8v8 worked and 6v6 dosent.
6v6 you need every skill slot you can get just to make your build work without heavily gimping it.
8v8 you can bring your damage dealers, your backline, and your utility metagame counter skills which made the difference between a bad team and a good team.
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Old Jan 31, 2007, 09:43 AM // 09:43   #23
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Originally Posted by Gaile Gray
What nonsense, honestly! You're invited to share your thoughts. We're perfectly capable of rolling out the best changes that we feel are appropriate and needed, but we'd rather have you involved in the process, to contribute your thoughts and have a real influence on the game that you love to play. This is something that players have asked for since the Beta Weekend Events prior to Guild Wars' first release. It astounds me that you can find room for criticism in our responding to player request, and being more, and not less, inclusive and responsive. Frankly, I'm disappointed.
Gaile,

I'm not astounded that you are criticizing one of your customers for expressing his or her opinion as it is a force of habit to defend oneself, yet are you right in doing so? The opinion may be as obtuse as all hell, but is it your job to be disapointed by the customer? The customer is always right, until you are ready to sever ties with them. Are you ready to sever ties with any customers who do not share your views?

Customer Service is a function of how well an organization is able to constantly and consistently exceed the needs of the customer. PR is The art or science of establishing and promoting a favorable relationship with the public. In the real world it means you take in up the BLEEP and smile to keep sales revenue flowing so you get a nice paycheck.

I like ANets attempt at supplier-customer interaction on HA and the Skill Changes. I think that the interaction is more spin than substance on the balancing issues, but more substance on the HA changes.

This is a good start for supplier-customer interaction, hopefully you have the overhead and business sense to continue with this effort on the GvG Ladder and Tournament project.

Thanks
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Old Jan 31, 2007, 10:16 AM // 10:16   #24
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Just don't make any drastic changes on SoH for PvE please.
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Old Jan 31, 2007, 10:35 AM // 10:35   #25
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Quote:
Originally Posted by Vital
I'm not astounded that you are criticizing one of your customers for expressing his or her opinion as it is a force of habit to defend oneself, yet are you right in doing so? The opinion may be as obtuse as all hell, but is it your job to be disapointed by the customer?
I hate it when people sugarcoat everything. It was a ... ... disappointing comment. Why not say so? More insulting to ignore, more insulting to patronize. Honesty is a good thing.

The open testing seems like a good idea in theory. It will be interesting to see the results.

(insert snide comment concerning GvG ladder)

Last edited by drekmonger; Jan 31, 2007 at 10:39 AM // 10:39..
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Old Jan 31, 2007, 10:36 AM // 10:36   #26
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Quote:
Originally Posted by vital
Customer Service is a function of how well an organization is able to constantly and consistently exceed the needs of the customer. PR is The art or science of establishing and promoting a favorable relationship with the public. In the real world it means you take in up the BLEEP and smile to keep sales revenue flowing so you get a nice paycheck.
I agree in part with what you say, but her getting the crap keeps the flak off the devs, so she'll get *more* flak for insulting her customers.
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Old Jan 31, 2007, 10:44 AM // 10:44   #27
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Quote:
Originally Posted by Vital
Gaile,

I'm not astounded that you are criticizing one of your customers for expressing his or her opinion as it is a force of habit to defend oneself, yet are you right in doing so? The opinion may be as obtuse as all hell, but is it your job to be disapointed by the customer? The customer is always right, until you are ready to sever ties with them. Are you ready to sever ties with any customers who do not share your views?

Customer Service is a function of how well an organization is able to constantly and consistently exceed the needs of the customer. PR is The art or science of establishing and promoting a favorable relationship with the public. In the real world it means you take in up the BLEEP and smile to keep sales revenue flowing so you get a nice paycheck.

I like ANets attempt at supplier-customer interaction on HA and the Skill Changes. I think that the interaction is more spin than substance on the balancing issues, but more substance on the HA changes.

This is a good start for supplier-customer interaction, hopefully you have the overhead and business sense to continue with this effort on the GvG Ladder and Tournament project.

Thanks
I'm sorry, but I have to say something here. You're out of line. Have you ever even worked customer service or PR for anyone before?

The customer is not always right. A lot of jerks in this world need to learn that. The company offering a service or product and the customer buying it are equal parters in a transaction and should be treated as such. One party shouldn't be treated better than another for any reason.

As such, Gaile was merely expressing her opinion on behalf of A-Net as an equal party. Last I heard, responding to someone else's opinion with your own was called constructive interaction.

Please don't tell Gaile how to do her job. I can tell she's been doing it longer than you and she doesn't need your criticism.
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Old Jan 31, 2007, 10:47 AM // 10:47   #28
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Quote:
Originally Posted by ShadowStorm
I'm sorry, but I have to say something here. You're out of line. Have you ever even worked customer service or PR for anyone before?

The customer is not always right. A lot of jerks in this world need to learn that. The company offering a service or product and the customer buying it are equal parters in a transaction and should be treated as such. One party shouldn't be treated better than another for any reason.

As such, Gaile was merely expressing her opinion on behalf of A-Net as an equal party. Last I heard, responding to someone else's opinion with your own was called constructive interaction.

Please don't tell Gaile how to do her job. I can tell she's been doing it longer than you and she doesn't need your criticism.
The customer is always right, or at least, he is right until anything else is proven. That's because sales are the most important goal. The best course is not to argue with dissatisfied customers, but give them neutral information and let them judge again.

More reading in, How to Win Friends and Influence People by Dale Carnegie.
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Old Jan 31, 2007, 11:53 AM // 11:53   #29
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I'll have to agree with Gaile on this one, it's astonishing some people are still finding a reason to complain about this: I don't think Anet can win with these specific folks really - invite them to directly take part and provide feedback on how things change, and Anet gets accused of using everyone. Don't have these open sessions, do their own thing, and I bet the same people will accuse Anet of not caring about what the customer wants. No pleasing 'em either way.
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Old Jan 31, 2007, 12:01 PM // 12:01   #30
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Quote:
Originally Posted by Deleet
The customer is always right, or at least, he is right until anything else is proven. That's because sales are the most important goal. The best course is not to argue with dissatisfied customers, but give them neutral information and let them judge again.

More reading in, How to Win Friends and Influence People by Dale Carnegie.
Well if the customer is being completely unreasonable and spouting things that are untrue then yes you should correct the customer and tell him how it really is. Gaile was in the right.
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Old Jan 31, 2007, 12:09 PM // 12:09   #31
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It's probably not going to get heard, but I'll make a final plea to leave SF/GG alone.

It's not affecting the PvP metagame to any great extent, and it makes PvE for a lot of eles more enjoyable.

I don't want this to descend into a pro-v-anti fire ele skills discussion ( there have been plenty of those). It's just my 2c.
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Old Jan 31, 2007, 04:37 PM // 16:37   #32
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This thread has really derailed from it's original topic. The Testing Weekend will be open Feb. 2-4. We all ready have the new testing forum in the works for this. We'll see the changes in a couple of days and you'll all be able to express your thoughts then.
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